1. Introduction
CoSphere Technologies Inc. ("CoSphere", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Service").
2. Scope and Legal Basis
This Policy applies to all users of the Service and is designed in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
We act as the data controller for personal information collected through the Service.
By using the Service, you consent to the collection, use, and disclosure of your information as described in this Policy.
3. Information We Collect and Use
We collect only the information necessary to operate, maintain, and improve the Service.
3.1 Information Required to Provide the Service
We collect and use personal information necessary to:
- Create and manage user accounts
- Authenticate and secure login access
- Provide core platform functionality (content browsing, interaction, matching)
- Prevent fraud, abuse, and ensure platform safety
- Comply with legal obligations
This information is required to use the Service.
3.2 Optional Information for Personalization and Improvement
We may use information you provide or generate (such as profile data, preferences, and usage behavior) to:
- Improve recommendations and ranking
- Personalize user experience
- Enhance platform functionality
- Support AI-assisted features
Providing this information may improve personalization but is not required to access core services.
3.3 Marketing and Commercial Communications (Optional Consent)
With your consent or where permitted by law, we may use your information to:
- Send promotional messages or offers
- Provide updates about partnerships or events
- Deliver marketing content or advertisements
You may opt out at any time without affecting core Service functionality.
3.4 Customer Support and Service Communication
We may use your information to:
- Respond to inquiries
- Provide technical support
- Send important service notifications
4. Types of Information Collected
We may collect the following categories of information:
- Account information (name, email, login credentials)
- Profile and preference data
- User-generated content (posts, itineraries, messages, reviews)
- Device and technical data (IP address, cookies, device identifiers)
- Usage and transaction data
5. Disclosure of Information
We may share personal information in the following cases:
- Service providers (cloud hosting, analytics, payment, support)
- Business partners (travel and experience providers)
- Legal or regulatory authorities when required by law
- Business transactions (mergers, acquisitions, asset transfers)
All third parties are required to handle data securely and only for authorized purposes.
6. User Responsibility for Content
Users are responsible for the content they submit and must ensure it does not violate applicable laws or third-party rights.
We are not responsible for the accuracy, legality, or reliability of user-generated content.
7. Consent and User Choices
We use a layered consent model:
- Required data processing is necessary to operate the Service
- Personalization features rely on optional data and settings
- Marketing communications require separate consent
You may withdraw consent at any time. However, withdrawal may limit certain features.
If you opt out of marketing:
- We will not use your data for targeted marketing
- You may still receive general/non-personalized content
- Core services remain available
8. Advertising
The Service may display advertisements, including:
- General (non-personalized) ads
- Personalized ads (only with consent)
If you opt out of personalized ads, you may still see general advertisements that are not based on individual profiling.
9. AI and Automated Processing
We use artificial intelligence and automated systems to improve user experience.
These may include:
- Content recommendations
- Matching suggestions
- Ranking and personalization
- Travel or itinerary suggestions
You acknowledge that:
- AI outputs may be inaccurate or incomplete
- AI is a supportive tool only and does not constitute professional advice
- AI outputs are not guaranteed results
- You are responsible for your own decisions based on AI outputs
You may contact us to request information about automated processing or to challenge results where applicable.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core functionality
- Analyze usage and performance
- Improve user experience
You may disable cookies through your browser settings, but some features may not function properly.
11. Third-Party Services
The Service may include third-party services or links.
We are not responsible for third-party privacy practices, but we take reasonable steps to work with providers that maintain appropriate data protection standards.
Third parties may only process data according to our instructions and for the purposes outlined in this Policy.
12. Cross-Border Data Transfers
Your information may be transferred to and processed in Canada or other countries.
These jurisdictions may have different data protection laws. By using the Service, you consent to such transfers.
We take reasonable steps to protect your information during cross-border processing, but local authorities may access data where legally required.
13. Data Retention
We retain personal information only as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes and enforce agreements
14. Security
We use reasonable technical and organizational measures to protect personal information, including encryption and access controls.
However, no system is completely secure, and we cannot guarantee absolute security.
15. Data Breach Notification
If a data breach creates a significant risk, we will:
- Notify affected users where required
- Report to relevant regulatory authorities where required
16. Your Rights
Subject to applicable law, you may:
- Access your personal information
- Request correction of inaccurate data
- Withdraw consent (subject to service limitations)
- Submit complaints
We will respond to verified requests within a reasonable timeframe (typically within 30 days).
We also take reasonable steps to ensure personal data is accurate, complete, and up to date.
17. Children's Privacy
The Service is not intended for users under 13 years of age.
We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.
Minors must use the Service with parental or guardian consent.
18. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted with an updated effective date. Continued use of the Service constitutes acceptance of the updated Policy.
19. Contact Us
CoSphere Technologies Inc.
Email: hello@cosphere.app